3 ms·
I’m surprised YouTube is getting all the heat here. User-hostile product design has become the norm in the industry, _especially_ among FAANG/MAMA. Twitter, Mi
by n8cpdx 4y ago
I’m surprised YouTube is getting all the heat here.
User-hostile product design has become the norm in the industry, _especially_ among FAANG/MAMA. Twitter, Microsoft, Google, Amazon, all streaming sites (anything that makes you scroll to find the “continue watching” list), arguably Apple, Nextdoor, anything that uses an algorithmic feed and won’t let you permanently enable chronological feed, anything that prioritizes “engagement” in a coercive way (so all social media including YouTube), etc.
I used to aspire to work at a company like Microsoft or Google, but now I’m so glad I dodged that bullet. I care too much about making a _positive_ impact on the lives/experiences of users. I also have values that don’t tolerate industrial scale fraud and abuse (and yes, promising relief for 30 days and withdrawing it after 7 is clearly fraudulent).
I hope more engineers would be willing to consider their role in making the world a worse place, and consider working for a company that doesn’t actively harm their users. But it seems most engineers will do anything in exchange for a total comp package bigger than the next guy.
P.S. To the user-hostile PMs who aren’t swayed by a values argument consider this: if you let off the gas just 5% and allowed some breathing room for objectives other than user/engagement growth this quarter, you might spare yourself the PR/reputation hit that lead to things like hostile HN posts, popular support for antitrust enforcement, and executives being called to testify.
- andsoitis 4y agoWhy do people go to YouTube? To be entertained, or to learn something. The more videos you watch, isn’t that a strong signal that the user’s needs are served better?
- n8cpdx 4y agoOnly in a paper clip factory view of the world. Situations where the simplistic PM dashboard metrics model breaks down: - Users watch more videos than they want because they can’t find the right ones (maybe because the dislike button was reviewed) - The user went to complete a task, then got distracted by a bad recommendation - The user has a gambling addiction and is being served ads for gambling content. - The user went to learn something but was served highly engaging but false content Viewership is one signal among many.
- exq 4y ago- the user fat fingered the next video button on mobile while trying to skip ahead 30 seconds Drives me nuts.
- red-iron-pine 4y agoWas trying to shrink or enlarge the screen but hit one of the end-of-vid recommendations. Now all I get on the YT home screen are recommendations for more of those fat finger vids.