4 ms·

It seems like a strange complaint that this one order was for a third of their rent. Besides the cost of processing the return, if the order hadn’t happened at

It seems like a strange complaint that this one order was for a third of their rent. Besides the cost of processing the return, if the order hadn’t happened at all, then they also wouldn’t have had this third of their rent so it seems the net effect is.. zero (well, I’m sure cost of return isn’t nothing so they do lose out, but losing out on the sale is an odd complaint, although it’s obviously understandable to be upset that it wasn’t a real sale) Still a shitty thing to do though.

henvic 4y ago
Uh? What about costs related to payment processing, time lost, and the fact that if you don't have a big stock maybe you even made a new order for new books when they shouldn't? There are so many reasons why this kind of behavior is toxic... If the intention was to keep the books, but for some reason they decided to return it, that's fine. Even buying thinking you might end up having to return it is still fine, mostly. However, buying with the sole purpose of lending for free, especially from a small business, is awful. Geez. It seems you've no idea how a business is run.
- dkersten 4y ago
  I mentioned the cost of processing the return. And I mentioned that I agree it’s a shitty move by the buyer. I just disagree with the framing of “this one order was a third of our rent and it turned out fake”, like yeah of course they’re upset, but since it was fake to begin with, that wasn’t ever money they had, so they’d have to cover their rent somehow anyway. It’s a bit like counting piracy as a lost sale when the person was never going to buy to begin with. Of course the whole thing did work out in their favour in the end so cool.
  - sbarre 4y ago
    Maybe someone else would have bought one or more of those books while they were out on "unexpected loan"? Maybe, as someone else pointed out, they ordered replacement copies of the sold books unnecessarily. Maybe they made accounting decisions (employee bonuses, debt/supplier payments, etc) based on their assumed revenue that month, and now they have to deal with an unexpected shortfall? So many potential reasons why this isn't "zero effect". Not sure why you're trying so hard to talk away the impact of the "shitty move by the buyer" here.
    - dkersten 4y ago
      > Not sure why you're trying so hard to talk away the impact of the "shitty move by the buyer" here. Im really not trying hard to do that.

henvic 4y ago

Uh? What about costs related to payment processing, time lost, and the fact that if you don't have a big stock maybe you even made a new order for new books when they shouldn't? There are so many reasons why this kind of behavior is toxic... If the intention was to keep the books, but for some reason they decided to return it, that's fine. Even buying thinking you might end up having to return it is still fine, mostly. However, buying with the sole purpose of lending for free, especially from a small business, is awful. Geez. It seems you've no idea how a business is run.

dkersten 4y ago
I mentioned the cost of processing the return. And I mentioned that I agree it’s a shitty move by the buyer. I just disagree with the framing of “this one order was a third of our rent and it turned out fake”, like yeah of course they’re upset, but since it was fake to begin with, that wasn’t ever money they had, so they’d have to cover their rent somehow anyway. It’s a bit like counting piracy as a lost sale when the person was never going to buy to begin with. Of course the whole thing did work out in their favour in the end so cool.
- sbarre 4y ago
  Maybe someone else would have bought one or more of those books while they were out on "unexpected loan"? Maybe, as someone else pointed out, they ordered replacement copies of the sold books unnecessarily. Maybe they made accounting decisions (employee bonuses, debt/supplier payments, etc) based on their assumed revenue that month, and now they have to deal with an unexpected shortfall? So many potential reasons why this isn't "zero effect". Not sure why you're trying so hard to talk away the impact of the "shitty move by the buyer" here.
  - dkersten 4y ago
    > Not sure why you're trying so hard to talk away the impact of the "shitty move by the buyer" here. Im really not trying hard to do that.