> And when I say trust, I mean both engineering and management should do it. I.e. if that person says a couple of outages is not a big deal, it's not a big deal

> And when I say trust, I mean both engineering and management should do it. I.e. if that person says a couple of outages is not a big deal, it's not a big deal. If that person says we need to spend next week refactoring, then that's what you spend your next week on. Obviously you can still challenge those decisions, but you have to accept that this person is an expert in their domain. This is certainly the answer to this problem!