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> So far, this expectation has always held true, even with the more professional operations like Red Hat This is different from my experience, this happened ar

by doix 4y ago

> So far, this expectation has always held true, even with the more professional operations like Red Hat This is different from my experience, this happened around 9 years ago, so I can't even remember the software. But there was some bug that was fixed in a later version of some software. The version in the redhat repo was severely out of date (and we were stuck on an old version of redhat anyway). I tried to get the new version of the software to build, but all the dependencies were out of date as well, I'd basically be recompiling the entire userland at that point. Since it wasn't my job, I complained to my manager who just said "why are you dealing with this? Just contact Redhat". They backported the bugfix and released a new version. I looked at the diffs, and it took some real development effort on their behalf. It wasn't just a case of cherry-picking some commits. Maybe Redhat have gone to shit now, but they definitely used to provide proper support in the past.

AmericanChopper 4y ago
All of my recent interactions with Red Hat have been bad. Recently I had to fire them of a project they were supporting because they only wanted to use Red Hat certified container images, the image they were trying to deploy was configured to run as root for absolutely no reason, they refused to fix the image, and they refused to use a non-Red Hat image. My second most recent interaction with Red Hat involves them sending an engineer to perform an Ansible Tower upgrade, only to find out the engineer they sent had no idea what he was doing, so we ended up teaching him how to upgrade Ansible Tower safely. However, after thinking about it, I don’t think they properly illustrate the problem I’m talking about. Red Had incompetence is the sort of incompetence I’d expect from certain big enterprise vendors. They don’t have the “check your entitlement” attitude. They have the “we don’t care about you at all” sort of attitude that I would expect from say Oracle or Broadcom. In my experience at least…
- fmajid 4y ago
  Or IBM, which they now are.
  - AmericanChopper 4y ago
    Yeah I keep forgetting about that…

by doix 4y ago

AmericanChopper 4y ago

All of my recent interactions with Red Hat have been bad. Recently I had to fire them of a project they were supporting because they only wanted to use Red Hat certified container images, the image they were trying to deploy was configured to run as root for absolutely no reason, they refused to fix the image, and they refused to use a non-Red Hat image. My second most recent interaction with Red Hat involves them sending an engineer to perform an Ansible Tower upgrade, only to find out the engineer they sent had no idea what he was doing, so we ended up teaching him how to upgrade Ansible Tower safely. However, after thinking about it, I don’t think they properly illustrate the problem I’m talking about. Red Had incompetence is the sort of incompetence I’d expect from certain big enterprise vendors. They don’t have the “check your entitlement” attitude. They have the “we don’t care about you at all” sort of attitude that I would expect from say Oracle or Broadcom. In my experience at least…

fmajid 4y ago
Or IBM, which they now are.
- AmericanChopper 4y ago
  Yeah I keep forgetting about that…