I think the CTO has played it pretty well, his recent blog post is kind of "transparent" enough to sound like they care, but very quick to rush everyone back to

I think the CTO has played it pretty well, his recent blog post is kind of "transparent" enough to sound like they care, but very quick to rush everyone back to normality with a kind of "nothing to see here" attitude. "Thanks customers for the support" is almost a patronizing thing to say IMO. They should at least offer compensation financially for this and as others have said, his recent update has left more questions unanswered for me. The way I see it, I'm done as a customer, just need the time to migrate away.