Well, there are no hard-and-fast rules to follow. If they'd stuck with Ballmer, he might have flown them straight into the mountain. Did they have unique advan

Well, there are no hard-and-fast rules to follow. If they'd stuck with Ballmer, he might have flown them straight into the mountain. Did they have unique advantages even in the bad times? To my mind, they still had the allegiance of the big companies, which can be pretty sticky.