I think it is always the case that it leads to reduced hosting/infra costs. But that doesn’t mean it leads to lower prices as these cost savings aren’t passed o

I think it is always the case that it leads to reduced hosting/infra costs. But that doesn’t mean it leads to lower prices as these cost savings aren’t passed on to users. A properly designed saas should have a non-linear cost per user so more users means lower marginal costs. If not, then something is amiss or it’s not a digital product. The “increased costs per user” is just marketing PR blargh.