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Pretty sure that it very noticeably results in lower costs. People often literally cannot figure out how to get through the voice recognition system to reach a
by runnerup 4y ago
Pretty sure that it very noticeably results in lower costs. People often literally cannot figure out how to get through the voice recognition system to reach a human customer support person.
So the companies save money by then cutting the size of their call centers.
- galleywest200 4y agoAgreed. These days though I tend to just mash 0 repeatedly and say the word "representative".
- jredwards 4y agoThere've been some attempts at apps which navigate phone trees until they get a person or secure a callback for you. Not sure what the state of those is these days.
- runnerup 4y agoThis is my default as well (although I use "talk to a human") but increasingly it results in the automated phone system hanging up on me if I dont at least navigate halfway through the bullshit first.