It's both. The vast, vast bulk of computer users are more interested in the destination than the journey. They don't really want to have to care what browser o

It's both. The vast, vast bulk of computer users are more interested in the destination than the journey. They don't really want to have to care what browser or OS or app they're using... They want to manage their finances, or make art, or surf the web, etc. When the destination is the point, small amounts of asymmetry tends to accrue more asymmetry because it's easier to solve problems if the help ecosystem is larger to address when the tool doesn't work the way the user wants it to.