If too many people do that they will turn it off, just a few representatives cannot handle such inflow of requests. The problem is skimping on customer service

If too many people do that they will turn it off, just a few representatives cannot handle such inflow of requests. The problem is skimping on customer service personnel. I could see it saying "I understand you want to reach customer representative", "Please select from these options while I connect you to a representative" while circling you around a graph of options or just automatically hanging up after 45 minutes to an hour of being on the call.