Yeah, it kind of taints the whole transaction. We got our house insulation replaced and I could never really get the salesman to talk frankly about the marginal

Yeah, it kind of taints the whole transaction. We got our house insulation replaced and I could never really get the salesman to talk frankly about the marginal benefit of dense pack insulation on the sloped portions of our ceilings. When the sale was in the initial stages and might not go through, he was fine saying it could be omitted from the work order. After I partially committed and asked him what the marginal benefit was, all I could get was, "it might be cooler in the rooms without it...its your house." Some would say, "what did you expect?" but for a not-small job I'd hoped there could be a bit more rapport. Also, there's a very real scarcity mindset right now due to economic downturn.