> To take an analogy: bad voice recognition software abounds everywhere, not because it is better than what it replaced in terms of UX, but because it works jus

> To take an analogy: bad voice recognition software abounds everywhere, not because it is better than what it replaced in terms of UX, but because it works just enough and allows massive cost-savings on hiring people to do customer service jobs. I had to go through hoops talking to the Doordash bot to get a change to my order. And I pray for the poor soul that runs afoul of Google…