I like being able to request service through an app, but I would appreciate being able to call or chat with a human too. But I’m currently waiting for a (minor

I like being able to request service through an app, but I would appreciate being able to call or chat with a human too. But I’m currently waiting for a (minor, non-critical) service that has been pending for month. The (friendly! competent!) tech showed up once with the wrong part, because Tesla doesn’t have their mapping from VIN to supported parts done well enough to actually send technicians with the right part. Still waiting for a second try. (As far as I can tell, the part I need is quite basic and works with all Model S versions from inception to 2020. That doesn’t mean that Tesla can find the thing. If the part I needed were a roof shingle or a fancy diode or connector or something, I’d have a real problem.)