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Sure, but you're talking about the vendor supplying the program to the customer and still maintaining the installation at the site. I was under the impression t
by rwallace 15y ago
Sure, but you're talking about the vendor supplying the program to the customer and still maintaining the installation at the site. I was under the impression the request was by customers who have their own IT departments, for a "give us the program and let our IT department do the maintenance" scenario. Or is that not the case, do all the prospective customers who want to run software on their own servers, only want to do so if the vendor still maintains it?
- derobert 15y agoThe IT department can't maintain it themselves, because they didn't write the program and don't have the source code. So at least some of the support has to be from the vendor. Some customers will have competent admins, who like to solve problems themselves, they probably won't be a huge issue (except for the ones who do crazy and insane things). Other customers won't, and you'll get contacted all the time.