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I am both in vendor position, and client position. Generally SLAs get tracked or brought up when project is not going well; so it is mostly reactive and not pr

I am both in vendor position, and client position. Generally SLAs get tracked or brought up when project is not going well; so it is mostly reactive and not proactive.

pseufaux 4y ago
This. In general SLAs function as a tool to hold vendors accountable, so there is no need to keep track day to day as long as the history can be audited.