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I have only experienced good stuff from Tesla service. I like the convenience of being able to request for a service appointment through the app and the respons

by hw 4y ago

I have only experienced good stuff from Tesla service. I like the convenience of being able to request for a service appointment through the app and the response time was within an hour. Their mobile service also means I don’t need to drive to a service center on minor issues. I do live in California so not sure if it is different in other states or countries

mmh0000 4y ago
I have a 2014 Model S, That just went out of warranty this past summer. For the first few years, maybe up to 2018, Tesla's customer service was amazing. After 2018 though getting even minor things fixed under warranty required multiple service center visits (literally took me four visits to get a tire pressure monitor battery replaced and re-paired to the car). I'm dreading the next major thing that goes wrong too, now that the car is out of warranty and for the most part only Tesla can repair them. They've stopped offering mobile service in my area (Northern Utah) and they've stopped offering loaner cars while performing repairs. Meaning dropping the car off and ruining someone else's morning so you can get a ride to work or home. I love electric cars, I will never buy another gas car, but I will also never buy another Tesla.
amluto 4y ago
I like being able to request service through an app, but I would appreciate being able to call or chat with a human too. But I’m currently waiting for a (minor, non-critical) service that has been pending for month. The (friendly! competent!) tech showed up once with the wrong part, because Tesla doesn’t have their mapping from VIN to supported parts done well enough to actually send technicians with the right part. Still waiting for a second try. (As far as I can tell, the part I need is quite basic and works with all Model S versions from inception to 2020. That doesn’t mean that Tesla can find the thing. If the part I needed were a roof shingle or a fancy diode or connector or something, I’d have a real problem.)

by hw 4y ago

mmh0000 4y ago

I have a 2014 Model S, That just went out of warranty this past summer. For the first few years, maybe up to 2018, Tesla's customer service was amazing. After 2018 though getting even minor things fixed under warranty required multiple service center visits (literally took me four visits to get a tire pressure monitor battery replaced and re-paired to the car). I'm dreading the next major thing that goes wrong too, now that the car is out of warranty and for the most part only Tesla can repair them. They've stopped offering mobile service in my area (Northern Utah) and they've stopped offering loaner cars while performing repairs. Meaning dropping the car off and ruining someone else's morning so you can get a ride to work or home. I love electric cars, I will never buy another gas car, but I will also never buy another Tesla.

amluto 4y ago

I like being able to request service through an app, but I would appreciate being able to call or chat with a human too. But I’m currently waiting for a (minor, non-critical) service that has been pending for month. The (friendly! competent!) tech showed up once with the wrong part, because Tesla doesn’t have their mapping from VIN to supported parts done well enough to actually send technicians with the right part. Still waiting for a second try. (As far as I can tell, the part I need is quite basic and works with all Model S versions from inception to 2020. That doesn’t mean that Tesla can find the thing. If the part I needed were a roof shingle or a fancy diode or connector or something, I’d have a real problem.)