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"Support costs" refers to the costs of supporting users, not the cost of hosting content. This includes the cost of someone replying to the presumably tens of t
by polymatter 15y ago
"Support costs" refers to the costs of supporting users, not the cost of hosting content. This includes the cost of someone replying to the presumably tens of thousands of emails requesting support and trawling through it harvesting bug reports, feature requests, giving users fixes, telling users politely to press the right button if they want it to work etc.