This is an issue that seems to often crop up in Linux mailing lists. You may look at how Linus Torvalds handles it. You said "productive and friendly" way thou

This is an issue that seems to often crop up in Linux mailing lists. You may look at how Linus Torvalds handles it. You said "productive and friendly" way though, and I'm afraid Linus will usually fulfill only one of the two :) He makes some very sound arguments though.