Looking at the numbers since 2020, their cost of revenue has gone up inline with the revenue gains so I guess that means they aren't getting enough productivit

Looking at the numbers since 2020, their cost of revenue has gone up inline with the revenue gains so I guess that means they aren't getting enough productivity. Basically they have to hire to X% to get that X% increase in revenue. It's been this way since 2020 apparently at about X between 25-30%. My guess is that new revenue has a high support burden and acquisition cost. So is everyone overworked? Are new hires not getting up to speed quickly enough? It doesn't seem like a new problem though... Can more experienced folks transition to new customers to speed onboarding? Or are they tied up supporting larger accounts? Is or can salesforce be self-service and to what extent? I have no experience with it but I know salesforce developer is a role most companies have.