My argument is not wether this was optimal by any metric; my argument is that they are already having employers go around the store opening cabinets, many times

My argument is not wether this was optimal by any metric; my argument is that they are already having employers go around the store opening cabinets, many times multiple times for the same customer. That incurs in the same menial work as having everything behind the counter, and is also a worse experience (at least for me). Can’t comment on the Amazon Fresh approach. Not sure if the costs are lower, for example. It could be that they are operating at a huge loss already.