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Making employees manually fetch products is not a solution. That's way too labor intensive, and there's no excuse to make people waste their time doing menial

Making employees manually fetch products is not a solution. That's way too labor intensive, and there's no excuse to make people waste their time doing menial labor like that in today's world. I like what Amazon has in their Fresh stores, where you use a credit card to enter and an automated system tracks what you take and sends you the bill.

tbatchelli 4y ago
My argument is not wether this was optimal by any metric; my argument is that they are already having employers go around the store opening cabinets, many times multiple times for the same customer. That incurs in the same menial work as having everything behind the counter, and is also a worse experience (at least for me). Can’t comment on the Amazon Fresh approach. Not sure if the costs are lower, for example. It could be that they are operating at a huge loss already.