You can say that as much as you want. Sounds completely reasonable, but good people are still going to feel like this guy. Good management should recognize this

You can say that as much as you want. Sounds completely reasonable, but good people are still going to feel like this guy. Good management should recognize this, and well, manage it, rather than have people grind themselves down, even if it is because of their own stupid pathology. I think it's just classed as being empathetic.