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The customers do eventually go. These companies will slowly fail, and they slowly fail because they specialized in customer retention (or more like trapping) ei

• lelanthran 4y ago
  > The customers do eventually go. These companies will slowly fail, and they slowly fail because they specialized in customer retention Maybe this is true in the general case, but there are so many exceptions to this that I feel it is not true enough. Customers don't care about about using the best tool, they only care if it is good enough, and a computer/application/software that crashes once a day is actually good enough for most desktop workflows. An OS that abuses the user might still be good enough that better alternatives cannot get a foothold. Same is true for web applications, enterprise systems, games, etc. It's only when you get into the embedded space that you face the "quality or GTFO", because people have lower tolerance for malfunctioning appliances than they do for malfunctioning computer systems.