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Coinbase has extremely shady international practices. For example, in Australia they have no phone support, no publicly listed head office, and don't bother to
by aetherspawn 4y ago
Coinbase has extremely shady international practices. For example, in Australia they have no phone support, no publicly listed head office, and don't bother to even reply to support tickets or emails. If you call the international office from Australia, even in the middle of the night, you get an autoresponder saying that you should send an email.
I once had to recover an account where the transaction 2FA key was lost but I held the drivers license, the current password and email address used to open the account. From Australia, I could not get in contact with anyone to address it.
I don't remember how I got my money out, but years later I think one of the transaction account options changed and I was able to transfer the ETH out to Binance without the 2FA key. Happily deleted my account as soon as I managed to empty it.
Funnily enough in the mean time, we let the email domain expire (the account email was from a failed startup and it was an expensive renewal). But I still had the account password and I was able to clear the account with just the user/password in my 1Password wallet and without even owning the domain.