Because most people have no clue it exists. I became aware of it in university and use it for all kinds of queries all the time. There's things made for Google

Because most people have no clue it exists. I became aware of it in university and use it for all kinds of queries all the time. There's things made for Google and things made for WA. And now there's things made for ChatGPT. But lots of techies hate WA and so there's not much word of mouth for it outside of academia. Also most people want funny stuff, like writing jokes or songs, they don't actually want useful information, so chatgpt gives them that. If the internet didn't exist everyone would think it'd be used for research and learning primarily, and mostly it's used for porn and cat videos. It's just what people enjoy.