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That's true. If you're already in the business of hurting people, then it's a good way of identifying those you're trying to hurt. I pass no judgment here. I o

• JumpCrisscross 4y ago
  > already in the business of hurting people, then it's a good way of identifying those you're trying to hurt What? Some customers cost more to serve than they will ever make you. Still serving them may make sense. But often it doesn’t. If you’re bootstrapping a gummy bear start-up, a customer who pings you weekly with edge-case support tickets is unlikely worth the engineering effort to appease. If you’re building an AWS competitor, on the other hand, you may want to hire them.