The airline industry is more or less an oligopoly and perhaps even a commodity service, so growing market share kinda means not sucking. The basic experience of

The airline industry is more or less an oligopoly and perhaps even a commodity service, so growing market share kinda means not sucking. The basic experience of an airplane (getting from point A to point B quickly) hasn't changed much. I can see how a MBA / spreadsheet type at the top can add a lot of value here. Rackspace on the other hand is in the middle of a pretty cut-throat market segment, with lots of competitors and a large need to keep up with them feature wise. You absolutely need a visionary / this is what our market will look like in 3 years person running the show here. Rackspace could have filled a need between Digital Ocean and AWS, but I don't think they ever saw it that way....