Any company, even a startup, should have procedures in place for what to do when data loss occurs. I would hope that any service I’m a paying customer of would

Any company, even a startup, should have procedures in place for what to do when data loss occurs. I would hope that any service I’m a paying customer of would proactively reach out to customers in the event of data loss. Blaming the cloud service provider isn’t enough because backups are ultimately your responsibility. But doing the “right” think is pretty tough if your cloud provider is not being honest with you.