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Question for HN crowd: What would a small startup even do in this case? - Talk to a lawyer? - Wait for customers to contact support, or send out an email? -
by preommr 4y ago
Question for HN crowd: What would a small startup even do in this case?
- Talk to a lawyer?
- Wait for customers to contact support, or send out an email?
- Explain that a third party cloud service was at fault, or just give some general apology?
- deleted 4y ago[deleted]
- gurchik 4y agoAny company, even a startup, should have procedures in place for what to do when data loss occurs. I would hope that any service I’m a paying customer of would proactively reach out to customers in the event of data loss. Blaming the cloud service provider isn’t enough because backups are ultimately your responsibility. But doing the “right” think is pretty tough if your cloud provider is not being honest with you.
- bombcar 4y agoNever trust ANYONE, even yourself. You should have "oh shit" backups with another provider entirely, and in-house offline.
- mixmastamyk 4y ago"TNOEY" coined.