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Similar experiences, they were amazing for the first couple years I was on a team that worked with them. They really provided amazing support and took a lot of
by jeffwask 4y ago
Similar experiences, they were amazing for the first couple years I was on a team that worked with them. They really provided amazing support and took a lot of the burden of managing infrastructure off our smaller teams. Then it changed, the writing was on the wall as public crowds grew but one of my last experience was of them wiping out one of my databases doing what should have been a non-destructive drive expansion. The kicker was they restored from backup, a backup from the previous evening and didn't bother to inform us. We found out when customers started calling asking where their previous days data was. Accidents happen but the whole cover up was unforgivable.
- preommr 4y agoQuestion for HN crowd: What would a small startup even do in this case? - Talk to a lawyer? - Wait for customers to contact support, or send out an email? - Explain that a third party cloud service was at fault, or just give some general apology?
- deleted 4y ago[deleted]
- gurchik 4y agoAny company, even a startup, should have procedures in place for what to do when data loss occurs. I would hope that any service I’m a paying customer of would proactively reach out to customers in the event of data loss. Blaming the cloud service provider isn’t enough because backups are ultimately your responsibility. But doing the “right” think is pretty tough if your cloud provider is not being honest with you.
- bombcar 4y agoNever trust ANYONE, even yourself. You should have "oh shit" backups with another provider entirely, and in-house offline.
- mixmastamyk 4y ago"TNOEY" coined.