iirc, Ed is a career DAL employee who bootstrapped to the CEO position, so while he's not an ops guy, per se, he still "gets" Delta and what makes it the compan

iirc, Ed is a career DAL employee who bootstrapped to the CEO position, so while he's not an ops guy, per se, he still "gets" Delta and what makes it the company it is. That's a trait I suspect you'll find makes in every successful chief executive, irrespective of the industry.