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We tried using Rackspace as an AWS reseller, as they were offering a better discount and support package than AWS directly at the time. Our experience was: *
by aaronharnly 4y ago
We tried using Rackspace as an AWS reseller, as they were offering a better discount and support package than AWS directly at the time.
Our experience was:
* the "support" mainly acted as a slow and unreliable go-between to AWS support
* their billing was manual, slow, and inaccurate (which was highly alarming!)
* whenever we raised issues with their performance, they would try to sell us consulting services
We are not renewing.
- bastawhiz 4y agoI wanted better CloudFront pricing and AWS referred me to Onica, which later got acquired by RS. Frankly I don't really use it, I just get better bandwidth pricing and they charge me for AWS support (I've only ever messaged AWS directly, not Onica/RS). Honestly I don't know what they get out of the deal except maybe a kickback on the support I'm required to pay for, but I'd have paid that anyway if AWS asks. If they die off, I guess I won't miss it, but I can't say it's been a problem.