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Attorney here, I think it’s too early stages to run with this tech. It’s not just the confidentially incorrectness people have mentioned. If you ask it for lega

Attorney here, I think it’s too early stages to run with this tech. It’s not just the confidentially incorrectness people have mentioned. If you ask it for legal citations for an argument, it makes them up because it has no concept of truth to filter on. Make all the jokes you want about lawyers stretching the truth, but citing State v. Johnson, (Minn. 2007) when that doesn’t exist is going to be bad for the individual. The average person also likely isn’t going to be able to recover from such a flub if they are relying on the AI to tell them what to say. They may double down because “that’s what the AI says” which will make things worse for them. I’ll also throw out the libertarian posturing of DoNotPay seems shortsighted. Sure, it might be all fine for awhile as individuals move faster than the system and gain an upper hand, but when the Comcast Customer Service Rep is replaced with the tech, that benefits only the shareholders. If you thought customer service calls were insufferable before, imagine an indefatigable, perpetually nice adversary out to screw you over.

ourmandave 4y ago
... an indefatigable, perpetually nice adversary out to screw you over. So you've met my ex.
comfypotato 4y ago
Any insight on how the planes keep the Wi-Fi going? If the cell service internet provider’s handoff speed is too slow, does that mean they’re doing satellite internet in-flight? It was mentioned in the article that the tech has won some legal arguments regarding in-flight Wi-Fi refunds. (When the paid-for service didn’t work.)
- elicksaur 4y ago
  No idea about the tech planes are using, or their contracts. But that’s a good example of the kind of issue a tech solution, in general, can possibly help with. No attorney has the time to take on such a case because it would be for just a few dollars. Less than an hour of billable time probably. We have class actions, but those have their own set of problems to overcome.
apaprocki 4y ago
> imagine an indefatigable, perpetually nice adversary out to screw you over. That's already the case on a lot of calls. In particular, the systems that are configured to not hand you over to a human no matter what unless the system itself detects there is an error in its handling of the situation. I've just defaulted for some time now to saying the word "gibberish" when prompted, and usually that gets you connected directly to a human after no more than 3 times saying it because the system believes that it can't understand you. You can not ask the system to please do that for you no matter how you phrase the question because it was designed specifically to stop you from reaching a human.
- YeGoblynQueenne 4y ago
  "Gibberish"? That's smart. I just blow raspberries down the phone until it says "I'll put you through to an assistant". But sometimes it thinks it found some signal in the noise and it will say things like "is this about your credit card? Please say yes or no".

ourmandave 4y ago

... an indefatigable, perpetually nice adversary out to screw you over. So you've met my ex.

comfypotato 4y ago

Any insight on how the planes keep the Wi-Fi going? If the cell service internet provider’s handoff speed is too slow, does that mean they’re doing satellite internet in-flight? It was mentioned in the article that the tech has won some legal arguments regarding in-flight Wi-Fi refunds. (When the paid-for service didn’t work.)

elicksaur 4y ago
No idea about the tech planes are using, or their contracts. But that’s a good example of the kind of issue a tech solution, in general, can possibly help with. No attorney has the time to take on such a case because it would be for just a few dollars. Less than an hour of billable time probably. We have class actions, but those have their own set of problems to overcome.

apaprocki 4y ago

> imagine an indefatigable, perpetually nice adversary out to screw you over. That's already the case on a lot of calls. In particular, the systems that are configured to not hand you over to a human no matter what unless the system itself detects there is an error in its handling of the situation. I've just defaulted for some time now to saying the word "gibberish" when prompted, and usually that gets you connected directly to a human after no more than 3 times saying it because the system believes that it can't understand you. You can not ask the system to please do that for you no matter how you phrase the question because it was designed specifically to stop you from reaching a human.

YeGoblynQueenne 4y ago
"Gibberish"? That's smart. I just blow raspberries down the phone until it says "I'll put you through to an assistant". But sometimes it thinks it found some signal in the noise and it will say things like "is this about your credit card? Please say yes or no".