> "I guess it's a testament to how good the engine is, that people humanize it this way." The creators chose to humanize it. It speaks in the first person, and

> "I guess it's a testament to how good the engine is, that people humanize it this way." The creators chose to humanize it. It speaks in the first person, and often in a conversational style. Of course people are going to expect it to know things that the average human would know, ie that the narrator should be Watson or that most poems rhyme. I think the decision to give the AI a persona has both benefits and consequences. People seem to form a connection with this thing that they don't with other forms of software. It talks to them like a thinking being, and people form a sort of social connection with it. This has obviously been very good for adoption and product loyalty. I've seen many people refer to it as a friend or a buddy. The downside is that it sets expectations high by default. It responds with the level of knowledge that a human has around 80% of the time. But the 20% where it doesn't really stand out and create a cognitive dissonance. There's a chance that this will be a case of trading short term user growth for long term disappointment with the product.