I had some fun with it long ago (I think they were still a start-up then), then switched back to hotels once the novelty wore off. It was obvious -- even back

I had some fun with it long ago (I think they were still a start-up then), then switched back to hotels once the novelty wore off. It was obvious -- even back then -- that I'd eventually run into a _really_ bad time. These kinds of new businesses basically operate -- and get rich on -- an "all the benefits, none of the responsibilities" model, glossed over with good marketing ("we're disrupting ESTABLISHED_BUSINESS_MODEL_X, aren't the new possibilities exciting?!"). As others have mentioned, your bad experience doesn't effect their business (at least not yet). Kicking up a storm about some injustice in the hotel lobby however, effects the hotel's business, and the employee's work, which is why it rarely will escalated to a storm.