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Maybe it's just me, but UPS in the US is much more reliable and high-quality than FedEx. For one, FedEx Delivery Manager seems to have a super old map of addres

by judge2020 4y ago

Maybe it's just me, but UPS in the US is much more reliable and high-quality than FedEx. For one, FedEx Delivery Manager seems to have a super old map of addresses, so a house built in 2021 couldn't be verified by their system, and in general I've had many more packages delivered to the wrong addresses (one time my parcel was delivered to Neighbor A's door, A's package to B's door, B's package to my door") or super beaten up with FedEx. It might just be class division, with the higher rates leading to lower overall volume, but that's just a hunch.

alsodumb 4y ago
Nah it's not just you. UPS always delivers at my door, respects signature requests, and follows the settings I set in my UPS app. It's annoying sometimes that they knock once and leave with a notice but it's still better than losing packages like FedEx.
dmix 4y ago
> FedEx Delivery Manager seems to have a super old map of addresses I've always been curious how Uber has lasted this long with such an awful mapping platform. But I assume it has to do with Google Maps/Waze (I've never used Bing or Apple Maps) having such an advantage over Uber that they are just years behind. Every time I've had an Uber driver that forwards locations to Google Maps I know I won't be circling the block twice, after going down two extra side roads. Up-to-date address DBs seems to be an easier problem than taxi routing though.
Tarball10 4y ago
UPS is staffed with union employees, FedEx Ground/Home Delivery (which is different from FedEx Express) is staffed with contractors, not even real FedEx employees.
rewtraw 4y ago
Same. FedEx constantly struggles to deliver packages on-time to my place, but UPS is reliable. It’s become an ongoing joke in our household and we make efforts to avoid FedEx when other options are available. DHL tends to impress me with very fast international shipments, but I use them infrequently.
rexf 4y ago
From the article: > As Shatan noted, in a recent report on delivery companies’ performance, UPS came out on top, with an on-time-delivery rate of ninety-seven per cent.
thomastjeffery 4y ago
It depends entirely on your location, or more specifically, what driver is delivering your packages, and how absurd their "quota" is. I've experienced positive and negative experiences from all three (including USPS, though Amazon makes 4 now), but have definitely had more negative experiences from FedEx.

alsodumb 4y ago

Nah it's not just you. UPS always delivers at my door, respects signature requests, and follows the settings I set in my UPS app. It's annoying sometimes that they knock once and leave with a notice but it's still better than losing packages like FedEx.

dmix 4y ago

> FedEx Delivery Manager seems to have a super old map of addresses I've always been curious how Uber has lasted this long with such an awful mapping platform. But I assume it has to do with Google Maps/Waze (I've never used Bing or Apple Maps) having such an advantage over Uber that they are just years behind. Every time I've had an Uber driver that forwards locations to Google Maps I know I won't be circling the block twice, after going down two extra side roads. Up-to-date address DBs seems to be an easier problem than taxi routing though.

Tarball10 4y ago

UPS is staffed with union employees, FedEx Ground/Home Delivery (which is different from FedEx Express) is staffed with contractors, not even real FedEx employees.

rewtraw 4y ago

Same. FedEx constantly struggles to deliver packages on-time to my place, but UPS is reliable. It’s become an ongoing joke in our household and we make efforts to avoid FedEx when other options are available. DHL tends to impress me with very fast international shipments, but I use them infrequently.

rexf 4y ago

From the article: > As Shatan noted, in a recent report on delivery companies’ performance, UPS came out on top, with an on-time-delivery rate of ninety-seven per cent.

thomastjeffery 4y ago

It depends entirely on your location, or more specifically, what driver is delivering your packages, and how absurd their "quota" is. I've experienced positive and negative experiences from all three (including USPS, though Amazon makes 4 now), but have definitely had more negative experiences from FedEx.