> The worst is being unable to reach an actual human. If I'm calling, it's not because I want to listen to a computer voice read out the tracking information.

> The worst is being unable to reach an actual human. If I'm calling, it's not because I want to listen to a computer voice read out the tracking information. I’ve had their automated system hang up on me! I semi-regularly have to send a pre-paid box back to Apple to recycle an old device. I go to FedEx’s website to get a pick-up, and it always says that the tracking number isn’t valid. (Apple must send literally millions of these boxes a year - why would the tracking number be invalid?) I then call and the person on the phone fixes it and the package gets picked up as expected. But one day they changed their phone tree and the old options didn’t work. If you asked for a representative or agent, it would just hang up on you! I eventually figured out that you have to follow the prompts that say, “Problem with the web site” and then “something else” after that and then you get a human who can fix the problem or escalate it. But they’re clearly trying to get you to hang up and go away.