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UPS in the UK is absolutely atrocious. The drivers are not motivated to deliver at all and there must be some externality that means no downside to failed attem

by robk 4y ago

UPS in the UK is absolutely atrocious. The drivers are not motivated to deliver at all and there must be some externality that means no downside to failed attempts. I'd say 50% of my packages go to a crappy convenient store a mile away from home which is a huge hassle to get to and has surly staff who are very displeased to see you and make the absolute least effort. Makes UPS in the US look absolutely gold plated. I assume they must send their flunkies from Atlanta to the overseas regions if they're too incompetent to work in the US system but it's really appalling. My childhood rural UPS drivers were absolutely lovely but the UK makes me despise this carrier nearly as much as Hermes/Evri

k33l0r 4y ago
It's the same in Finland. There was a big blow up about it a few months ago when someone's Twitter thread[1] about it blew up online and, eventually, in the local media[2]. The drivers are given utterly unrealistic quotas and there's appears to be little incentive for packages to actually get delivered. There's also no way for a consumer to escalate delivery issues to anyone who'd actually be empowered to fix mistakes. [1]: https://twitter.com/MikkiHEL/status/1549027653906272257 https://twitter.com/MikkiHEL/status/1549027653906272257 (be warned, it's a thread with hundreds of tweets. In English, though) [2]: https://www.hs.fi/kaupunki/art-2000008955913.html https://www.hs.fi/kaupunki/art-2000008955913.html (in Finnish)