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There are many flaws with airbnb customer services. Most obvious problem that they give hosts much more leverage than clients.

• Nextgrid 4y ago
  Nothing will change until the government wakes up and starts defending consumer rights. It's a lost cause in the US but there's still a chance in Europe.
  • xkcd1963 4y ago
    Or we go for the competition
    • Nextgrid 4y ago
      Competition can't work if one side can operate at a loss near-indefinitely thanks to VC money.
      • xkcd1963 4y ago
        They will eventually run out though.