What a rambling, useless piece. Downes wrote an article about Best Buy's problems from a consumer point of view, and Biggs spends half the article going on abo

What a rambling, useless piece. Downes wrote an article about Best Buy's problems from a consumer point of view, and Biggs spends half the article going on about how Downes must have a misconception of what employees think of it. Then he sadly acknowledges that Downes is pretty much right, anyway.