4 ms·

We don't A/B test core values

• i_am_jl 4y ago
  Of course not. If you A/B tested a core value, that implies you'd change your value system based on the outcome of the test, which suggests it wasn't such a core value to begin with. The title sort of buries the lede. There's a solid point here about the abuse of easy-to-gather metrics being used to prop up tenuous arguments because the metrics that would refute that argument are hard-to-gather.
• nluken 4y ago
  In the broadest sense it's almost always better to attract customers by simply building a better product rather than some form of trickery, like making subscriptions unreasonably hard to cancel. Sure you might leave a little bit of money on the table in the short term, but as the author mentions it's hard to quantify the long term cost of being a bit of an asshole. The prevalence of these sorts of tactics demonstrates the extent to which we've MBA-ified the tech economy away from what people used to like about it.
  • ElfinTrousers 4y ago
    Overall, we've been letting MBAs run the economy for 40 years or so now. Judging by the results, it's time for someone else to have a turn.