I think the point if you’re a small customer or vendor big companies don’t have to care about you and can treat their customers like shit. Airlines come to mind

I think the point if you’re a small customer or vendor big companies don’t have to care about you and can treat their customers like shit. Airlines come to mind. Also, sellers on Amazon can be abused by the giant and have little recourse because Amazon controls so much internet commerce. The point I think is that monopolies can treat their customers like shit and get away with it.