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Tell you what, go open a customer support ticket with Google for assistance with a Google Workspace account. Now, once you have discovered that this very norma
by nativeit 4y ago
Tell you what, go open a customer support ticket with Google for assistance with a Google Workspace account.
Now, once you have discovered that this very normal and routine process literally does not exist, you might spend a little time researching how in the world this could be the case: even if you’ve spent thousands on that Google Workspace account, your only options are A) community support forums full of unpaid users helping users (Aw, isn’t that altruistic of those kindly users?) or, B) go away and deal with your problems yourself.
Anti-competitive practices and wielding a de facto monopoly position are perhaps not the singular or direct cause of this frankly astonishing lack of respect for their users, but it is absolutely tightly correlated with such open distaste for the people purchasing and using their products.
Lastly, not for nothing, but Google’s own origin story and wildly successful history are literally the result of anti-trust actions taken against their establishment competitors in the late 1990’s/early 2000’s.
- scarface74 4y agoAnd Google Workspaces is a nothingburger in its market and you choose its major competitor..
- connor11528 4y agoSimilar point if you’re on Southwest Airlines support. A true monopoly could close all support functions and people would have to deal with it because there’d be nowhere else to go
- notpushkin 4y agoTo be honest I don't see how this is relevant here. Anyhow, there's a lot of Google Workspace competitors, switching to one of them shouldn't be a problem (at least for internal communications; sharing a self-hosted OnlyOffice link with somebody expecting a Google Docs document would be mildly weird).
- connor11528 4y agoI think the point if you’re a small customer or vendor big companies don’t have to care about you and can treat their customers like shit. Airlines come to mind. Also, sellers on Amazon can be abused by the giant and have little recourse because Amazon controls so much internet commerce. The point I think is that monopolies can treat their customers like shit and get away with it.