4 ms·
As someone who’s worked in a role supporting a high ratio of people to developers in animation production, I often wonder how much of the radar black holeness i
by dagmx 4y ago
As someone who’s worked in a role supporting a high ratio of people to developers in animation production, I often wonder how much of the radar black holeness is just a ratio issue.
Afaik Apple runs really small teams versus other companies. I know when I once interviewed around FAANG, the Apple teams were significantly smaller (like 5x smaller in some cases…probably also why they aren’t part of this mass tech layoffs). I used to find in my old film job that no matter how much I churned through tickets , there was just no getting out from the stigma of being unresponsive because the person on the other end of the ticket can’t see what your workload and priorities are like. That’s not to say Apple isn’t at fault for having small teams, but I think a lot of people assume the engineers themselves don’t care to fix stuff.
Though at least in my case, I could tell my users that I was working on stuff and to expect it at some time in the future. I assume Apple’s engineers are even more hamstrung by their extreme secrecy. I know the few feedback radars I’ve gotten responses from were basically “can reproduce” to “fixed in the latest OS release” without any feedback in between.
anyway all that is to say, I often see people blame the engineers (you didn’t but I see others do) whereas I think it’s a corporate culture issue that engineers are beholden to.
- lapcat 4y ago> I know the few feedback radars I’ve gotten responses from were basically “can reproduce” Wait, you get "can reproduce" responses??? I never get that, I think literally never in over 15 years, but it would be a vast improvement to my bug reporting experience.
- dagmx 4y agoI should say it’s usually 1. Submit bug 2. Get a cannot reproduce , please provide more information 3. Submit more info as requested 4. “Okay we can reproduce. Thanks” 5. Nothing for ages 6. Okay it’s fixed Step number 5 almost always aligns with their OS release (point and major) schedules in my experience. macOS 13.1 just came out so if I filed a minor bug now, I’d probably not hear anything till June (WWDC) or if I’m lucky, in one of the point releases that happens every couple months.