Thank you for the detailed list, I totally relate with the cost-benefit approach, it was my main attack angle to justify efforts spent on automation. > You oft

Thank you for the detailed list, I totally relate with the cost-benefit approach, it was my main attack angle to justify efforts spent on automation. > You often hear "well we can hire button-pushers overseas for cheap!" as an excuse to avoid this, but then they're discounting the cost in time from the button-pushers not being efficient enough or misinterpreting requests, etc And some button-pushing activities are just internal by design and cannot be externalized easily in my opinion