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what is the benefit here? it's too costly to talk to a human, so instead, you would rather speak to a corporate automaton?
by freeone3000 4y ago
what is the benefit here? it's too costly to talk to a human, so instead, you would rather speak to a corporate automaton?
- watwut 4y agoSo, there is this cup of coffee that is given to you by a waiter who gave out 30 cups of coffee since morning and will give out 40 more. The waiter has to say something while giving it out. Effectively, you are demanding that waiter personalizes the message to each customer instead of just saying stock "enjoy your meal". That is genuinely demanding too much.
- austhrow743 4y agoNo. It's too costly to speak to 200 humans, so instead, you would rather turn in to a corporate automaton. The stock phrases are so I, the employee who has to interact with customers, can turn off.