> "We're so sorry for your inconvenience, thank you for your patience..." My god this pattern has to stop. Systems are making it impossible to just wait for a

> "We're so sorry for your inconvenience, thank you for your patience..." My god this pattern has to stop. Systems are making it impossible to just wait for a human while doing something else. The worst seems to be telephone companies advertising their own offerings on hold, but even my dog's vet has introduced this "CHECK OUT OUR APP FOR APPOINTMENTS" thing in their hold music. You have to constantly be on guard because everything that sounds like a human might or might not actually be a human. Please just give me light, instrumental music to know I'm not disconnected and stfu. I think this is further evidence of what happens when corporate/pr/product people are rewarded for marginal improvements in bottom-line metrics despite the long-term expense of customer satisfaction. Eventually the margin curve flips negative. Hopefully.