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Another reminder to have another payment processor ready to go. I need to see some horror stories about authorize.net or the big banks for comparison. At least
by coupdejarnac 4y ago
Another reminder to have another payment processor ready to go.
I need to see some horror stories about authorize.net or the big banks for comparison. At least the banks have staff you can talk with.
- jlokier 4y agoI agree, it is important to have at least two payment providers, ideally running them in parallel. It is still a problem if you're taking recurring payments, because you can't transfer customer payment details to the other when one of them stops service, but it's still better than having no backup. > At least the banks have staff you can talk with. Some banks do, some don't. I posted two days ago of a problem with a bank that turned out to have only useless staff you can't really talk with when there's a serious problem, unless you post to social media: https://news.ycombinator.com/item?id=34234259 https://news.ycombinator.com/item?id=34234259 Ironically my comment was on another Stripe customer complaint HN article. The cash amout on that was even higher than the current one, $400k. Fortunately the issue with Stripe did get resolved, but the customer had to make their complaint public first and get it noticed by upvotes, before it was dealt with.