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> If that is the case, then everything is emotional. For all practical purposes the state of the world is encoded into the universe. Relaying that state does n

> If that is the case, then everything is emotional. For all practical purposes the state of the world is encoded into the universe. Relaying that state does not require emotion to carry into the message. If I exclaim 1+1=2, what emotion can you extract from that? The motivation for suggesting that 1+1=2 requires emotion to be present internally, but those emotions do not leak into the information presented. > Do you have some additional insight/resources that could substantiate your claim? I guess? https://www.history.com/news/rise-fall-telephone-switchboard-operators https://www.history.com/news/rise-fall-telephone-switchboard... I'm not sure what you're looking for, exactly. > part of me sincerely doubts telecoms moved to, say, react framework to connect phonecalls. If you use the phone app on your pocket computer, it very well could be using the React (React Native) framework. In the real world more likely it uses the OS's native APIs directly, but indeed React Native is just a thin layer above that anyway so the distinction is flimsy. But yes, modern switching is also done in software. The phone is just another service that rides on the same network as all of these other services that we're talking about. Ultimately, what's really so different between Twitter and a phone call other than the exact bit arrangement that goes down the wire? > I am not sure if you ever sent a complaint letter to a bank or similar regulated institution. We are talking about support, not complaint. Those are very different letters. > but, if anything, written letter gets a much closer scrutiny. Particularly when the government is involved, no question. We already established earlier that the community that is government tends to live by paper. Once again, the "A team" lives where the people are. Even if Twitter is the best place for support, if you sent a complaint by Twitter it would be more likely be ignored because that's not where the regulators live. Like the recurring theme continues to tell, the most effort is put into where the people are...

A4ET8a8uTh0 4y ago
<< I am not sure if you ever sent a complaint letter to a bank or similar regulated institution. > We are talking about support, not complaint. Those are very different letters. Are you suggesting I should sent a complaint about the support to TMobile to get it in line with my expectations? That I can do. << For all practical purposes the state of the world is encoded into the universe. Relaying that state does not require emotion to carry into the message. If I exclaim 1+1=2, what emotion can you extract from that? The motivation for suggesting that 1+1=2 requires emotion to be present internally, but those emotions do not leak into the information presented. I will need to sleep on that. Something feels off about the argument, but I can't put a finger on it. << Ultimately, what's really so different between Twitter and a phone call other than the exact bit arrangement that goes down the wire? If it is all just 'pipes' and phones and Twitter is in the same category, then the difference is that it is a different company. That is more of a reason for customer to not be happy over contracting with company A, but being directed to unrelated company B for actual service.
- randomdata 4y ago
  > Are you suggesting I should sent a complaint about the support to TMobile to get it in line with my expectations? As before, "should" cannot be answered in good faith, but a request for support ("Can you help me with my problem?") is very different to a complaint ("You have not resolved my problem."). People are going to do what they are going to do, but traditionally people will request support first and file a complaint only after that request failed to achieve resolution. Have you first requested support for the problem you have with support? > If it is all just 'pipes' and phones and Twitter is in the same category, then the difference is that it is a different company. And different companies go to where their particular customers live. If customers live on social media, social media is where the company will place their effort. That doesn't mean there won't be any effort to try and help others in other places, but there is only so much time in the day.
  - A4ET8a8uTh0 4y ago
    I think I will bow out. We are going in circles without a clear way to reconcile differing views. Lets agree to disagree.
    - randomdata 4y ago
      Where do our views actually differ? My only takeaway from all this is that you don't like the way things are with respect to how T-Mobile conducts support. That cannot be disagreed with. What you claim is your opinion can only be taken for what it is. How would one even begin to disagree with that? "No, that's not your opinion! You actually feel this." I have no way to actually prove that assertion, leaving it to be an illogical statement and a bad faith response.
      - A4ET8a8uTh0 4y ago
        << I have no way to actually prove that assertion, leaving it to be an illogical statement and a bad faith response And that is your opinion. The response was a bona fide response, but I am no longer inclined to indulge this sophistry. You are wrong even in the summary itself. I provided reasons and rationale for why a given opinion is held and your response was to indicate that it is 'wrong opinion to hold, because A', which itself is just an opinion. In short, our views differ, because you hold an opinion that I hold the wrong opinion. It is impossible to argue with that and so I will not spend more time on this thread. Fare well.

A4ET8a8uTh0 4y ago

<< I am not sure if you ever sent a complaint letter to a bank or similar regulated institution. > We are talking about support, not complaint. Those are very different letters. Are you suggesting I should sent a complaint about the support to TMobile to get it in line with my expectations? That I can do. << For all practical purposes the state of the world is encoded into the universe. Relaying that state does not require emotion to carry into the message. If I exclaim 1+1=2, what emotion can you extract from that? The motivation for suggesting that 1+1=2 requires emotion to be present internally, but those emotions do not leak into the information presented. I will need to sleep on that. Something feels off about the argument, but I can't put a finger on it. << Ultimately, what's really so different between Twitter and a phone call other than the exact bit arrangement that goes down the wire? If it is all just 'pipes' and phones and Twitter is in the same category, then the difference is that it is a different company. That is more of a reason for customer to not be happy over contracting with company A, but being directed to unrelated company B for actual service.

randomdata 4y ago
> Are you suggesting I should sent a complaint about the support to TMobile to get it in line with my expectations? As before, "should" cannot be answered in good faith, but a request for support ("Can you help me with my problem?") is very different to a complaint ("You have not resolved my problem."). People are going to do what they are going to do, but traditionally people will request support first and file a complaint only after that request failed to achieve resolution. Have you first requested support for the problem you have with support? > If it is all just 'pipes' and phones and Twitter is in the same category, then the difference is that it is a different company. And different companies go to where their particular customers live. If customers live on social media, social media is where the company will place their effort. That doesn't mean there won't be any effort to try and help others in other places, but there is only so much time in the day.
- A4ET8a8uTh0 4y ago
  I think I will bow out. We are going in circles without a clear way to reconcile differing views. Lets agree to disagree.
  - randomdata 4y ago
    Where do our views actually differ? My only takeaway from all this is that you don't like the way things are with respect to how T-Mobile conducts support. That cannot be disagreed with. What you claim is your opinion can only be taken for what it is. How would one even begin to disagree with that? "No, that's not your opinion! You actually feel this." I have no way to actually prove that assertion, leaving it to be an illogical statement and a bad faith response.
    - A4ET8a8uTh0 4y ago
      << I have no way to actually prove that assertion, leaving it to be an illogical statement and a bad faith response And that is your opinion. The response was a bona fide response, but I am no longer inclined to indulge this sophistry. You are wrong even in the summary itself. I provided reasons and rationale for why a given opinion is held and your response was to indicate that it is 'wrong opinion to hold, because A', which itself is just an opinion. In short, our views differ, because you hold an opinion that I hold the wrong opinion. It is impossible to argue with that and so I will not spend more time on this thread. Fare well.