It's hardly surprising that a 5 minute job that requires travel to and from the customer site on your own dime costs enough to cover their travel time & costs;

It's hardly surprising that a 5 minute job that requires travel to and from the customer site on your own dime costs enough to cover their travel time & costs; 20 years ago they had to read a map, plan a route to their jobs for the day, drive to and from the site.